Customer Complaints

We value our customers and strive to address any concerns promptly and effectively. If you have a complaint regarding our services, please submit it to us at hello@lkmsoftware.com.

Our Commitment to You

• Acknowledgment: All reported complaints will be acknowledged within 24 hours of receipt
• Resolution: Issues will be resolved within 7 business days, barring exceptional circumstances
• Investigation: Our team is committed to investigating each issue thoroughly
• Fair Resolution: We provide fair resolutions to ensure your satisfaction

How to Submit a Complaint

1. Email us: Send your complaint to hello@lkmsoftware.com
2. Include details: Provide your account information, order details, and a clear description of the issue
3. Attach evidence: Include any relevant screenshots, receipts, or documentation
4. Await response: You will receive an acknowledgment within 24 hours

Types of Complaints We Handle

Service Issues

• AI generation failures
• Platform technical problems
• Feature access issues
• Performance concerns

Billing & Payments

• Incorrect charges
• Subscription issues
• Refund requests
• Payment processing problems

Account Problems

• Login difficulties
• Data loss or corruption
• Account restrictions
• Profile settings issues

Content & Privacy

• Inappropriate content
• Privacy violations
• Copyright concerns
• Terms of service violations

DMCA Takedown Requests

If you have been depicted in any content generated through our platform and would like to request removal of such content, please notify us through hello@lkmsoftware.com.

DMCA Notice Requirements

To file a valid DMCA takedown notice, your request must include:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing
• Information sufficient to permit us to contact you
• A statement that you have a good faith belief that use of the material is not authorized
• A statement that the information in the notification is accurate
• A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner

Content Removal for Depicted Individuals

If you believe AI-generated content inappropriately depicts you or uses your likeness without permission:

1. Contact us immediately at hello@lkmsoftware.com
2. Provide clear identification of the content in question
3. Include proof of your identity
4. Explain why the content should be removed
5. We will review and respond within 48 hours

Response Timeline

• 24 Hours: Initial acknowledgment of your complaint
• 48 Hours: DMCA takedown request review
• 7 Days: Complete resolution of complaints

Escalation Process

If you are not satisfied with the initial resolution of your complaint:

1. Request escalation to our management team
2. Provide additional context or evidence
3. We will conduct a secondary review within 5 business days
4. Final decisions will be communicated in writing

Counter-Notification Process

If your content has been removed due to a DMCA notice and you believe the removal was incorrect, you may file a counter-notification:

1. Send your counter-notification to hello@lkmsoftware.com
2. Include all required legal elements of a counter-notification
3. We will forward your counter-notification to the original complainant
4. Content may be restored after 10-14 business days unless legal action is taken

False Claims Policy

Warning: Filing false DMCA claims or complaints may result in legal consequences and account termination. We reserve the right to pursue legal action against individuals who knowingly submit false information.

Contact Information

For all complaints, DMCA takedown requests, and related inquiries:

LKM Software Ltd trading as Afluence
28 Cleveland Street
Wolverhampton, England
WV1 3HT
United Kingdom

Related Documents

For additional information about our services and policies, please refer to:

• Terms of Use
• Privacy Policy
• Usage Policy
• Return & Refund Policy